Help center
Frequently asked questions
Shipping, returns, sizing and what goes into our UV shirts. Can't find your answer? Email us at info@hookster.com.
Shipping and orders
How much does shipping cost?
Standard shipping is free on US orders of $50 or more. Below $50, standard shipping is $5.99.
Faster options are available at checkout: USPS Priority Mail, FedEx 2Day and UPS Next Day Air. You'll see the price before you pay.
How fast will my order ship?
Most orders placed before 11am ET ship the same day, and most others ship by the next business day.
You'll get an email with tracking as soon as your order leaves us.
Do you make products to order?
No. We're not a print on demand company. If a product shows in stock, it's in our warehouse, folded and ready to ship, not waiting to be made after you order it.
That's why most orders placed before 11am ET go out the same day, and the rest usually ship the next business day.
How long does delivery take?
Standard shipping (USPS Ground Advantage) takes 2 to 5 business days once your order ships. USPS Priority Mail and FedEx 2Day take 2 to 3 business days, and UPS Next Day Air arrives the next business day.
Expedited and overnight shipping can't be delivered to PO boxes.
Do you ship outside the US?
Not yet. We currently ship to US addresses only.
My package is late or missing. What should I do?
Start with the tracking link in your shipping confirmation email. If your package is running late or the tracking hasn't moved, email us at info@hookster.com with your order number and we'll work with the carrier to sort it out.
Can I change or cancel my order?
Email us at info@hookster.com as soon as you can. Orders placed before 11am ET often ship the same day, and most others ship by the next business day, so we can only change or cancel an order before it ships.
Returns and exchanges
What is your return policy?
You can return items within 30 days of receiving your order, as long as they're unworn, unwashed and still have their tags attached. Items that have been worn, washed or used can't be returned.
Return shipping is paid by the customer, and original shipping charges aren't refunded.
How do I start a return?
Email info@hookster.com with your first and last name, order number and order date, and we'll reply with return instructions. Please email us before sending anything back.
Can I return sale items?
No. Sale items are final sale and can't be returned.
When will I get my refund?
Once your return arrives, we'll inspect it and email you to let you know it's approved. Approved refunds go back to your original payment method automatically, and your bank or card company may take a few extra days to post it.
Orders paid for with a gift card are refunded as store credit.
Can I exchange for a different size?
Yes. Email info@hookster.com with your order number and the size you need, and we'll get it sorted. Check the size chart on the product page first to find your best fit.
Sizing and fit
How do Hookster UV shirts fit?
Our UV shirts have a relaxed fit and run true to size. If you're between sizes, or you want a looser layer, size up.
Every product page has a size chart with exact measurements.
What sizes do you carry?
Men's UV shirts come in S to 2XL, and the Salt Line runs up to 3XL. Women's UV shirts come in XS to XL, and kids' UV shirts come in S, M and L.
Boardshorts come in waist sizes 30 to 40.
How long are your boardshorts?
Our boardshorts are a 19 inch, mid-length cut. See the size chart on each pair for full measurements.
Sun protection and fabric
What does UPF 50+ mean?
UPF stands for Ultraviolet Protection Factor, the rating for how much of the sun's UV radiation gets through a fabric. UPF 50+ is the highest rating there is: the fabric blocks at least 98% of UVA and UVB rays.
Every Hookster UV shirt is rated UPF 50+.
Do I still need sunscreen with a UPF shirt?
On the skin the shirt doesn't cover, yes. A UPF 50+ shirt protects your arms, back and neck without sweating off, rubbing off or needing to be reapplied, so you only need sunscreen on your face, hands and anywhere else left uncovered.
Does the sun protection wash out?
On our Open Water and Salt Line shirts the protection is part of the fabric itself rather than a coating, so it doesn't wash out or wear off over time.
Inshore shirts are screen printed. Wash them cold and tumble dry low, and they'll keep looking and performing their best.
Are long sleeves too hot for summer?
Our UV shirts are made for it. They're lightweight, breathable and quick-drying, built for long, hot days on the water in South Florida.
Can I wear them in the water?
Yes. They're quick-drying and made to get wet, whether you're wading, swimming off the boat or catching spray. Our Open Water fabric is built to hold its shape when soaked, so it won't sag.
Will the graphics crack or peel?
Salt Line and Open Water prints are sublimated, which means the design is dyed into the fabric instead of printed on top, so it can't crack, peel or fade.
Inshore graphics are screen printed and made to be fade-resistant. Following the care instructions keeps every graphic looking sharp.
Our UV lines
What's the difference between Inshore, Open Water and Salt Line?
Inshore is where Hookster started: lightweight, quick-drying shirts with four-way stretch, made in the USA.
Open Water is our performance line. Its Performance Plus fabric (100% polyester) has structured two-way stretch that holds its shape, even when wet.
Salt Line is our softest fabric yet: 90% polyester and 10% spandex at 175 GSM, with four-way stretch, built-in thumb loops, sizes up to 3XL and a print dyed into the fabric so it never cracks or fades.
All three are rated UPF 50+.
Should I get a hooded or crew-neck UV shirt?
A hood covers your neck, ears and the back of your head, the spots that burn first on the water, and it folds down when you don't need it. A crew neck is a lighter, simpler option for shore days and everyday wear.
Most of our UV shirts are hooded. The Performance UV Shirts in our Inshore line are crew neck.
Where are Hookster products made?
Our Inshore line, along with our women's and kids' UV shirts, is made in the USA. Our Open Water and Salt Line shirts are imported.
HOOKSTER is a family owned business in Palm Beach Gardens, Florida. Read our story.
Do you make UV shirts for women and kids?
Yes. Women's UV shirts come in XS to XL with a relaxed, flattering fit, and kids' UV hoodies and shirts come in S, M and L. Both are UPF 50+ and made in the USA.
Care
How should I wash my UV shirt?
Machine wash cold with like colors and tumble dry low. Don't use bleach, and don't iron directly over printed areas.
What is the odor-resistant finish on the Salt Line?
Salt Line fabric has an odor-resistant finish that helps keep the fabric fresh between wears.
